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Notes from the work.

Practical notes on applying AI in real organisations: what works, what doesn't, and why.

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Automation5 min read

Where AI belongs in a workflow, and where rules are better

Most business processes are mostly rules, with a few steps that need judgment. The trick is putting AI into those few steps and keeping it out of the rest.

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  1. 02

    Knowledge4 min read

    Why most RAG systems fail on real documents

    The demo works on twenty clean PDFs. Production doesn't. Why AI on company documents gives wrong answers, and what actually fixes the search.

  2. 03

    Strategy4 min read

    Prioritising AI use cases by value, feasibility and risk

    A workshop gives you forty AI ideas. A practical way to score them by value, feasibility and risk, and to pick a first project that actually ships.

  3. 04

    Agents4 min read

    Designing agent permissions, approvals and audit trails

    An AI agent that can act needs limits. How to design its permissions, decide which actions need a human, and keep an audit trail people can read.

In preparation

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  1. 01Engineering

    Evaluating LLM features before and after they ship

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  2. 02Governance

    A practical AI system register for mid-sized organisations

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